The care service is provided by the experienced team of trained care practioners. The main house has lots of communal facilities as well as individual bedrooms for each of the young people.
Each young person who makes Owlswick their home has a:
- A nominated key worker from the care team
- An outcomes-focussed care plan (influenced by the young person themselves)
- A health and well-being plan
- Support to help cope with emotional challenges which they may be facing
- A plan for learning to work through behaviour that they may need help to manage
- A plan for food likes/dislikes and any dietary requirements
- A bedroom which a young person is encouraged to personalise and make their own
The care team provides care 24 hours a day and are responsible for all of the day to day running of the home and care service under the guidance of the Registered and Deputy Managers. The team also ensures that all services provided meet agreed national standards.
Our care service works on the principle that each young person will be treated as an individual and be offered choices about how they live and receive their support. Care is provided within defined parameters that enable each person to feel safe and secure.
Staff have extremely high aspirations for all young people in their care. As a result, young people make excellent progress across all areas of their lives, including social skills, behaviour management and education.
Ofsted Care Inspection Report, 2016
Key-workers develop a care plan based on the needs of an individual young people and they are encouraged to set realistic achievable goals. Ensuring each young person achieves positive outcomes is very important to all staff at Owlswick and we work together to empower the young people in our care to grow towards independence.
Staff are experienced in listening to young people and supporting them to deal with their often difficult life experiences.
Our in-house therapeutic lead, trains and supervises staff to work with young people using recognised therapeutic techniques. Our lead in this area also offers individual therapeutic conversations with the young people. They also provide play therapy, learning to manage anger and bereavement counselling as just three examples of interventions which enable young people to manage their feelings, behaviours and emotions about their past histories and current situations.